Return Policy

Return / Exchange Policies

We offer exchanges & returns within 3 days from the date of delivery. once your exchange/return query has been accepted by our team, a notification will be sent to your registered email.

You will have to send the shipment back to the warehouse address.

Please note that once your order has been received at the warehouse, it will go through a quality check and once approved, your exchange/return query will be processed further.

Estimated delivery of all exchange queries fall between 7-10 working days.

If an exchange in size cannot be fulfilled due to unavailability of stock, we will make sure to have this exchanged for another product or you will be issued a credit which can be availed on your next online purchase.

For all return orders, refunds will be issued in the form of a credit note once qc on the product has been approved. this will be shared on your registered email address.

Please return your product(s) in the same condition as it was shipped. if the products are returned in poor condition or have clearly been worn, we won’t proceed forward with the query.

If issues still persist, kindly drop us an email with your name and order id on (info.eclipseworld@gmail.com). we are available monday-friday between 11:00 am - 7:00 pm. all pending queries will be solved on priority within 42 hours.

Cancellation of orders are only permitted on cod orders which will be possible if and till the order has not been dispatched from our warehouse.

All prepaid orders are final. we do not offer any cancellations and refunds. any refunds are issued in the form of a store credit equivalent to the selling/mrp amount, which can be used within 3 (three) months. credits are non-refundable and are only redeemable at our online store. shipping charges are non-refundable.

Exchange/return of products:

(a) You may initiate the request of an exchange/return of a product if:

(i) Product does not fit.

(b) Both the product and shipping package have been damaged.

(c) Product is defective.

(d) Parts of the product or accessory is missing.

You can exchange/return the product(s), purchased from us provided the product(s) satisfy below mandatory conditions:

the product has not been worn, cleaned or tampered with by you. the brand tags, original packaging material, accompanying accessories are intact and not altered, damaged or discarded by you. the product is not altered, unless proven vendor defect. return is being initiated against the order under which it was bought and the product matches our records. there is no foul odour, perfume, stains, dents, scratches, tears or damage on the product. products returned should be in unused, undamaged, unwashed and in a saleable condition. we are satisfied that the product has not been rendered defective or unusable. we reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.